The buyer pays for the return postage unless the item was faulty when delivered – you have to contact us stating the fault and providing photos of the defect, and we will provide further return instructions. Returns are accepted within 30 days of delivery. If you are unhappy with your item for any reason or if there were any problems, just send it back to us for a full refund, as long as the item is in the same condition as it was when it was sent out to you. We are more than willing to issue refunds, which is why we offer a no-questions-asked money-back guarantee. And, of course, you always have the opportunity to cancel and refund your purchase. We give you an expected arrival time of a possible restock and the option of choosing another product. NOTE: If for some reason, we don't have an item that, when ordered, was in stock, we will let you know within two days. If the parcel has not been delivered within 14 working days of dispatch, please get in touch with us asap so that we can react in time with the carrier. Even if you have to pay taxes and import duties, it will be much less than you should. In our experience, about 92% of the parcels reach buyers without taxes paid. We try our best to help our buyers minimise the risk of paying taxes, marking the item as a sample or a gift of lower value. Some countries customs may charge taxes for importing goods from another country, such as Import Duty, Value Added Tax, a Purchase Tax, Customs clearance fees etc. Please check with your country's customs office to determine what these additional costs would be before buying. These charges are the buyer's responsibility. Rest of the World - Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. USA Orders - Import duties, taxes, and charges are INCLUDED in the item price at the time of check out NOTE: If the parcel has not been delivered within 4-5 working days of dispatch, please get in touch with us asap so that we can react in time with the carrier.įrance, Germany, Italy and Spain – Free delivery for orders above 150€.įor all other International orders, the shipping fee will vary based on location & weight, and it is calculated live on the checkout.ĮU Orders - Import duties, taxes, and charges are INCLUDED in the item price when checking out. *Orders placed after 4 PM on Friday will be processed the next working day, which would be the following Monday. We also offer Saturday delivery with DPD for an additional cost. The rate is live and calculated at the checkout based on the location and weight. Orders placed after 4 PM on Friday will be processed the next working day, which would be the following Monday. The order has to be placed before 4 PM to be shipped the same day. We offer a next-day delivery service so the item would reach you on the next working day. We aim to dispatch all orders placed before 2 PM on the same day, but please allow up to two days for dispatch. We ship all free/standard delivery orders via Royal Mail Tracked 48 service. Standard Royal Mail (Transit 2-4 working days)
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